Question 1

When will my order ship?

Accepted Answer

Orders normally take 1-3 business day to process. This does not include transit time. The delivery will take up to 3-4 working days. For more information please contact our customer service department and they will be able to provide more information regarding the status of your order: artellaindia@gmail.com

Question 2

How can I track my order?

Accepted Answer

Once the order is processed and dispacted for delivery, we will send an email along with the tracking number and the courier compnay name.

Question 3

Can I modify/cancle once my order is placed?

Accepted Answer

We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering. In the event where your order has shipped, and you’re not totally satisfied, visit our Return Policy to see how we can make you happy again.

Question 4

Have entered wrong delivery adress?

Accepted Answer

Please contact hello@artella.in immediately within 24 hours. We cannot grauntee the change as we process the orders as soon as we recieve it. All orders that have been shipped to an incorrect address will be the customer’s responsibility. The customer will have to resubmit a new order. Artella will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

Question 5

Lost/Unknow cause on shipment

Accepted Answer

Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation and provide them with your tracking number.

Question 6

How do I make a return or exchange?

Accepted Answer

You can return or exchange the item(s) within 14 days.

Question 7

How long will it take to recieve my refund?

Accepted Answer

Once we have recieved your iteam(s), it will take 10-14 working days for you to recieve the refund.

Question 8

Can I return an Item purchased on sale?

Accepted Answer

Please note that no item(s) can be returned purchased on sale.

Question 9

What do I do if I recieve a damaged/faulty item?

Accepted Answer

Please contact at artellaindia@gmail.com in within 24 hours.

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