Shipping & Returns

Shipping Policy

We are committed to doing all in our power to ensure our clients’ orders are completed fully and without delay. Our Standard shipping delivery time range between 3-4 working days. Once the order is processed and dispatched, and along with your tracking number will be sent. 
We only process orders in India at this time. Transit time and courier service may vary depending on where your item is shipped to.

Return & Exchange Policy

When you buy something from us, we hope you love it. However, should you change your mind, you have 14 days to send it back to us. 

If you decide to return please ensure that it is in the best condition. 

Faulty Items:

If you believe that your package is not in good condition or is tampered with or damaged you can return them within 14 days. 

How to return:

  • Drop us an email on artellaindia@gmail.com and let us know why you have to return the item(s).

  • Ship your item(s) using the original packaging to Artella, Santok, 238 e-ward, Tarabai Park, Kolhapur, India, 416003. 

  • Responsibility for the return is yours until the parcel reaches us.

  • You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my return?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.